Terms & Conditions
PLEASE SELECT YOUR PURCHASE CAREFULLY !!
CONTRACT OF SALE
PLEASE NOTE: Due to COVID-19 we are unable to accept any returns until further notice. We apologise and thank you for your understanding.
At Tauranga Knitting Centre, your satisfaction and happiness with a purchase is our main priority. However, we do understand that a return or exchange may sometimes be necessary. Tauranga Knitting Centre's returns policy complies with NZ Consumer Laws.
Please read our exchange and returns policy below.
This policy applies in store and online.
Exchange / Return Policy
- Proof of purchase is required for all exchanges & purchases
- All exchanges and returns must occur within 14 days of purchase.
- If the purchase has been made online, email your concerns and your e-invoice to taurangaknitting.co.nz.
- In case of defective items, we will be happy to replace it or refund the purchase price.
We exchange yarn purchases only; no refunds a store voucher can be requested. If you purchase too many balls of yarn or change your mind on a colour, we will exchange only.
We will only exchange yarn matching the current dye lot in store and it must be in original condition.
Yarn substitution calculations are done with care and in good faith with the information available.
Therefore customers have agreed to the recommendation provided upon yarn purchase. As such we are unable to take responsibility for any shortfall or over supply of yarn.
We cannot refund or exchange purchased patterns, knitting needles, crochet hooks, tools or notions unless the item is faulty
NO RETURNS OR EXCHANGES ON SALE ITEMS.ORDERS TAKEN:
All orders require a 50% deposit at the time of order. SMS notification will be sent to customer once order arrives in store. The customer has 60 days to collect the order. If the order has not been collected one more attempt will be made to notify customer via SMS of order arrival. If no response is heard within 7 days, the deposit will be forfeited and order donated